Our Privacy Policy

• We value and respect your privacy, and are committed to protecting it under this Privacy Policy. This Privacy Policy describes the types of information LABQUOTE (“Company”, “we,” “us” or “our”) may collect from you (“user,” “you,” or “your”) or that you may provide to us when you use or access the website www.labquote.ai (the “Website”), mobile application LABQUOTE (the “App”) (collectively the “Services”) and how we use that information.
• Please read this Privacy Policy carefully to understand our policies and practices for collecting, using, maintaining, protecting and disclosing your information. By accessing or using the Services, you agree to this Privacy Policy, including the collection, use and sharing of your information as described herein. If you do not agree with our Privacy Policy, you must not access or use the Services. This Privacy Policy does not apply to information collected by us offline or through any other means, or by any other website, app or third party, including through any application or content that may link to or be accessible from the Services.

Changes to our Privacy Policy

• We may revise this Privacy Policy from time to time. We shall notify users when such updates are made, and all changes are effective immediately when we post them. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Privacy Policy page to check for any changes. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information You Provide

User Information: Information you provide to us on or through the Services may include: 

Information you provide when creating an account, including your name, email address, phone number, contact address, profile name, biography, images, videos, or other information by which you may be identified (“personal information”).
Information you provide while creating a Seller account and profile, including products or services, pricing and sales information, support materials, credit card or other payment information, as well as when conducting sales.
Information you provide by filling in forms on the Services, posting information or materials, or typing search queries.
Information you provide when you contact customer support or report a problem with the Services, including your email address, and records and copies of such correspondence.

User contributions: You also may provide information to be posted, submitted, published, displayed or transmitted (“posted”) on public areas of the Services, or to other users of the Services or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Further, we cannot control the actions of other users of the Services with whom you may share User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Payment Information: All commission payments owed by a Seller to our Company shall be processed through a third-party payment processor, as we may designate from time to time. All payment information that you provide is provided directly to such third-party payment processors. However, we may receive information, such as payment confirmation or receipts, from other third parties processing your payment. All payments owed as between a Buyer and Seller shall be conducted independently of our Services, solely between the Buyer and Seller through their agreed upon payment processes.

Information We Collect Automatically

Types of Information: As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information related to your usage, diagnostic and performance reports, including:

Usage: Details of your visits to our Services, including traffic data, usage details, page visits, location data, online status, log files and other communication data and the resources that you access and use on the Services.

Devices & Connection: Information about your computer, device and Internet connection, including your IP address, hardware model, operating system and browser type, and mobile network information.

Types of Technology: The information we collect automatically is statistical data and does not include personal information, however we may maintain it or associate it with personal information we collect in other ways or receive from third parties. Technologies we use to collect data automatically may include:

Analytics Tracking: Pages of the Services may contain tracking codes that permit the Company to count users who have visited those pages, and for other related website statistics (for example, tracking visits to certain content, site performance and page speed, and search terms used to find the Services).
Cookies: A cookie is a small file placed on your device when you use the Services, and is used to remember your choices and preferences, or track your usage on the Services. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you disable or refuse cookies, some parts of the Services may be inaccessible or not function properly.
Beacons: We may also automatically record certain information from your device by using technology such as “clear gifs” or “web beacons.” This automatically collected information may include your IP address, web browser, device type, the web pages you visit just before or after using the Services, pages or content you view or interact with on the Services, and the dates and times you visit, access, or use the Services. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message.
Geo-location: We may obtain information about your physical location, such as by use of GPS and other geo-location features in your device, or by inference from other information we collect (for example, your IP address indicates the general geographic region from which you are connecting to the Internet).

Third Party Information

• Third-Party Advertisers: Some content or applications on the Services are served by third parties, including other users, advertisers, news feeds, content providers and application providers. We may use your information to display advertisements to our advertisers’ target audiences. Though we do not disclose your personal information for these purposes, if you click on or otherwise interact with an advertisement, the advertiser may assume you meet its target criteria. These third parties may use cookies, alone or in conjunction with other tracking technologies, to collect information about you when you use the Services.
• We do not control parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
• Third-Party Providers: Further, we may work with third-party service providers to help improve our Services, and other users (such as Sellers) may use our Website or App to offer their own products and services. When you interact with third-party providers, you may be providing information directly to the third party. For example, Buyers and Sellers may provide personal information to each other, users may communicate post information through third-party social media, or communicate with third parties regarding products, services, orders, transactions, updates or marketing relating to their use of the Services. We endeavor to work with payment processors and other providers that encrypt transactions with SSL or other comparable security technology, however we cannot, and do not, verify the security methods implemented or maintained by such third parties.
• Use of Information by Third Parties: We do not control third parties’ tracking technologies or how they may be used. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. Please note that when you use third-party services, their own terms of use and privacy policies will govern your use of their services. If you have any questions about such policies, you should contact the responsible provider directly.
• Third-Party Users: Other users of the Services may provide us with information about you, such as your contact information, or may provide other information through their User Contributions.

HOW WE USE YOUR INFORMATION

Purposes: Collecting this information helps us improve our Services and deliver a better, more personalized experience, by enabling us to:

Store information about your preferences, allowing us to customize our Services according to your individual interests, and recognize you when you return to the Services.
Present, improve, fix, troubleshoot, customize and analyze our Services and its contents.
Estimate our audience size and usage patterns, and improve performance and speed of the Services.
Carry out our obligations, and enforce our rights under our Terms of Use and Privacy Policy, including to investigate any violations of our Terms, or other suspicious activity.
Provide you with notices and updates about your account, expiration and renewal notices, updates to the Terms of Use or Privacy Policy, changes to the Services.
To communicate with you when you contact us, and provide you with information that you request from us.
To facilitate payments for our services, and to communicate with you regarding such payments.
To fulfill any other purpose for which the information is provided, or for any other purpose with your consent.
Contact you about goods or services that you may be interested in. If you do not want your information used for this purpose, you may opt-out by sending us a request at info@labquote.ai.

DISCLOSURE OF INFORMATION

Basic Disclosure: Certain information that you provide through the Services may be available to others who use the Services, including your profile, geographic location, or User Contributions. Other users that you communicate with may store or re-share your information with others. You may manage your user settings to adjust some of these features.

Auction Disclosure: After a Buyer has accepted a Seller’s bid, and the Seller has provided us with the corresponding payment, our Services will share additional information between the Buyer and Seller, including each party’s name, email address, phone number, contact address, profile name, biography, products and services.

Aggregated Data: We may disclose aggregated information (statistical data that does not identify any individual) about our users without restriction.

Company Disclosure: We may disclose personal information that we collect or you provide: 

To buyers or other successors in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Company’s assets, in which personal information held by the Company about our Services users is among the assets transferred.
To subsidiaries, affiliates, contractors, service providers and other third parties we use to support our business, and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
If we reasonably believe disclosure is necessary or appropriate to enforce our Terms of Use, protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection, credit risk reduction, billing and collection purposes.
To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To fulfill the purpose for which you provide it, or any other purpose disclosed by use with you provide the information.
For any other purpose with your consent.

Verification Checks

When a user creates an account, in addition to the other data collection and use explained in this Privacy Policy, we may also conduct a basic verification check by email and phone. An initial verification check will be sent by email and/or phone, and we will then contact the user by phone. The purpose of this verification check is to prevent illegitimate account creation, however we cannot and do not guarantee that any account created by, or information provided by, a user is valid or accurate.

Managing Your Information

• Privacy Settings: You can review and change your user information and settings by logging into your account and visiting the Settings page. You may also send us an email at info@labquote.ai to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
• Account Deletion: You may delete your account at any time by using the delete-account feature in your account. If you simply uninstall the Services, your account will not be deleted. Please note that when you delete your account, or request that any of your information be deleted, all of your information may be deleted from our servers, except information we require to operate and provide the Services. However, deleting your account does not affect the information that has been stored or shared by other parties. Further, if you delete your User Contributions from the Services, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Services users.

Data Security

• We, or through third-party service providers, have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.
• The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about providing information in public areas of the Services like messaging threads. The information you share in public areas may be viewed by any user of the Services.

GEOGRAPHIC RESTRICTIONS

• All of our Services are hosted in the United States, are only intended for users within the United States, and we make no claims that the Services or any of its content are accessible or appropriate outside of the United States. Please note, that many countries may have laws governing data collection and use that differ from U.S. law. If you choose to use the Services from any other country or region of the world, you should be aware that you are transferring your personal information outside of that country or region to the United States for storage and processing, and that we may also transfer your data from the U.S. to other countries or regions in connection with the storing and processing of the data, fulfilling your requests, and/or operating the Services. Further, by using the Services, you may provide your information to users or third parties in countries outside the United States, regardless of where you are located when using the Services. By providing any information, including personal information, on or through the Services, you consent to such transfer, use, storage, and processing.

California Residents & CCPA

• Pursuant to California data privacy laws, including the California Consumer Protection Act of 2018 (CCPA), and the California Privacy Rights Act of 2020 (CPRA), residents of California have additional rights regarding the collection, use, sharing and deletion of their Personal Information. If you are a California resident, please see our `California Resident Privacy Policy`.

European Union Residents & GDPR

• The European Union General Data Protection Regulation (GDPR) generally applies to the collection, processing and transferring of personal data of residents of the EU. If you are a resident of the EU, please see our GDPR Privacy Policy.

Canadian Residents & PIPEDA

• The Personal Information Protection and Electronic Documents Act (PIPEDA), generally applies to the collection, use and disclosure of personal information within Canada. If you are a resident of Canada, please see our `Canada Privacy Policy`.

CHILDREN UNDER THE AGE OF 18

• The Services are not intended for children under 18 years of age. No one under age 18 may provide any personal information on the Services, and we do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Services, or on any of its features, do not make any purchases through the Services, register on the Services, or provide any information about yourself to us. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at: info@labquote.ai.

Your Questions & Comments

• We always welcome feedback you may have about our products and services. All feedback, comments, requests for technical support and other communications relating to the Terms or our Services, should be sent to: info@labquote.ai. These Services are operated by LABQUOTE, LLC, a California limited liability company.